Frequently asked questions

EBITBY was founded in order to help people buy and sell e-currencies.

How do I know you are not a SCAM
We are operating e-currency exchange since 2015 and have more than 14000 satisfied clients. You can also google and you will not find a single bad review about our services. We are tested by time.

How could I make an order?
Open site START EXCHANGE, fill the form and submit. After that you will see instructions for payment. After your payment, we will complete the order.

How long does the transaction take?
Normally order is completed within few minutes after your payment. Exact time depends on what type of order you have. If you sell bitcoins, we complete the order after first confirmation of bitcoin payment which takes around 20 minutes. Maximum time for order to be completed is 24 hours. If you see your order is not completed within 24 hours, please contact us.

How often are you online?
We work 12 hours daily. Our Live Chat support is opened every day 8 hours per day or longer. Ou time is GMT+1 (CET timezone), so it is possible to reach us from 9am GMT+1 till midnight.

Bitcoin questions

What is bitcoin address?
Bitcoin address is a string of numbers and letters. It starts with 1 or 3 and looks like this: 1Dtw7RaLSBCrq9nfD6cv6bNBXhXXXXX
If you want to purchase bitcoins, you must have bitcoin address and put it into your order.

How can I buy bitcoins with Perfect Money?
It is very easy. Go to this page Exchange Perfect Money to Bitcoins and fill the form with amount and bitcoin address. After that submit order and pay the order with payment button. We complete it within minutes if we are online. 

How can I sell bitcoins to Perfect Money?
Go to this page Exchange Bitcoins to Perfect Money and fill the form with amount and Perfect Money account. After that submit order and send bitcoins to showed bitcoin address. This bitcoin address is unique and valid only for your order. Do not use it more than once (for each order is generated new bitcoin address). Your order will be processed automatically after your bitcoin payment receives 1-3 confirmations from bitcoin network. It can take up to 45 minutes.

How long it takes to receive bitcoins?
Bitcoin payments are instant but you will see it in your account instantly only if you are using bitcoin client installed on computer and this client is fully synchronized with bitcoin network. If your bitcoin wallet is based on web service provider, you may need 3 or 6 confirmations before you will receive it to your wallet. Time to get 6 confirmations by bitcoin network is about 1-3 hours.

I did not get any bitcoins but goldux order is showing as completed. What can I do?
Please wait 1-3 hours until all 6 confirmations are received by bitcoin network. If you are using bitcoin client on computer, make sure your client is fully synchronized with bitcoin network - all blocks are downloaded. Only then you can see the latest transactions.

Payza questions

I sent payment to your Payza account but order is not completed, why?
We are official Payza exchanger and each payment to our Payza account is pending first and must be reviewed by Payza team. They approve/reject your payment within 1-4 business days (weekend days are excluded). Once your payment in our Payza account changes status from On Hold to Completed, we can finish your order.


Our fee is 10%(Paypal high fee)